About Multitude Bank p.l.c.
Multitude Bank p.l.c., a subsidiary of Multitude SE, is licensed by the Malta Financial Services Authority to provide a range of banking services to its clients. Its EU banking license enables it to provide its services from Malta to other jurisdictions within the EEA, including the acceptance of deposits, which are covered by the Maltese Depositor Compensation Scheme.
Multitude Bank is the backbone of the Multitude growth platform, offering various banking services to customers via different brands. The Bank offers its customers secure and professional deposit and personal loan solutions at speed, with the simplicity and openness of our uncomplicated and efficient online service. In many cases, loans can be approved within a matter of minutes. Our success lies in our simple processes, quick service and strict security. The experience is further enriched by the expertise of our employees whose dedication, know-how and service skills retain customers and gain referrals all over the world.
Multitude Bank p.l.c. is a public limited company, registered under the laws of Malta with number C56251, with its registered address at ST Business Centre 120, The Strand, Gzira, GZR 1027, Malta. Multitude Bank p.l.c. is licensed as a credit institution by the Malta Financial Services Authority, Notabile Road, BKR 3000, Attard, Malta (http://www.mfsa.com.mt/). Details on how the Bank is regulated by the Malta Financial Services Authority are available upon request.
About Multitude SE:
Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs overlooked by traditional banks. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), SME banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 230 million euros in 2023. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.
Professionalism, profitability and ethical principles are our core values
Professionalism means continuous learning, a clear operations model and taking responsibility for our actions.
Profitability is the result of speed, flexibility and growth. Multitude has recorded impressive growth since it was founded in 2005, and recorded sustainable profitability already at an early stage.
Ethics are important to Multitude and we place a real emphasis on how we treat people, especially our customers. We take personal responsibility for our customers and stakeholders in making decisions and we are committed to openness and transparency across our business. We believe ethical principles are important to create trust and loyalty among our customers and employees.
Disclaimer
Multitude Bank p.l.c. makes every effort to maintain the accuracy of the information on this website but cannot accept responsibility for any prejudice, loss or damage which may occur from the use of this information.
Multitude Bank p.l.c does not provide quality control of external links and the inclusion of any third party’s name within this website should not be construed as a recommendation of that third party’s products and/or services. It is important for you to note that upon linking to another site, you are no longer on our site and the information contained therein is provided by an external third party and the content is the sole responsibility of the host.
If you find anything on this website that causes concern, please contact us.
Complaints procedure
If at any point you feel dissatisfied with our products and services, please send us your feedback via email to our customer support team at [email protected] or by post at Multitude Bank p.l.c., ST Business Centre 120, The Strand, Gzira, GZR 1027, Malta, specifying therein:
1. your name, surname,
2. address of the place of residence and contact information
3. date of submission of the complaint letter and
4. the nature of the conflict or claim and substantiation thereof.
If possible, you may also enclose copies of documents certifying the transaction as well as other documents substantiating the complaint.
Multitude shall immediately, and in any case, not later than 2 business days from receipt of the complaint, send you a letter or class="rad-notes" other equivalent communication acknowledging the receipt of your complaint.
Multitude shall provide a reply (either by email or post) within 15 working days from the day of receipt of the submission. If you remain dissatisfied with the answer provided, you can escalate your complaint to an independent third party:
- The Office of the Arbiter for Financial Services in Malta is one option. Submit your complaint by post at The Office of the Arbiter for Financial Services, First Floor, Pjazza San Kalcidonju Floriana FRN 1530, Malta or visit www.financialarbiter.org.mt.
- The European Commission also has an online dispute resolution (ODR) platform that allows consumers to submit their complaint through a website which will forward the complaint to the correct Alternative Dispute Resolution (ADR) entity. For more information, please visit: http://ec.europa.eu/odr.
If Multitude refuses your request, it shall also provide reasons for such refusal.
If it is not possible for Multitude to reply within 15 working days due to objective reasons, Multitude shall inform you of this without delay before the end of this period, specifying a reasonable time period within which the reply shall be provided and giving the reason why this extension is necessary.
Copyright
The contents of this website are protected by copyright. No part thereof may be edited, reproduced and/or published in any form without the written authorisation of Multitude Bank p.l.c. All rights are reserved.
These materials may not be copied, reproduced, distributed, modified, licensed, or reposted to other websites without the express written permission of Multitude Bank p.l.c.. Systematic retrieval of data or other content from this website to create or compile a database or compilation without prior written permission from Multitude Bank p.l.c. is strictly prohibited.
Trademarks
Multitude Bank p.l.c. and the respective logo (collectively, the "marks") appearing on this website are marks of Multitude Bank p.l.c.